Privacy Policy
(“we”, “us”, “our”) is committed to protecting the privacy and personal information of every person who visits quorendalodge.com (the “Website”). This Privacy Policy explains how we collect, use, disclose and safeguard personal information in connection with the Website, and sets out the rights available to you under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) contained within it.
Please read this policy carefully. By continuing to use the Website you acknowledge that you have read and understood its terms. If you do not agree with any part of this policy, please discontinue use of the Website.
Last updated: 19 June 2025
1. Data Controller
The entity responsible for the personal information collected through this Website is:
| Legal entity | |
|---|---|
| Registered address | |
| ACN | 63 482 917 405 |
| ABN | 74 392 856 120 |
| Privacy enquiries | info@quorendalodge.com |
All references to “Quorenda Lodge”, “we”, “us” or “our” throughout this policy refer to .
2. Scope of This Policy
This policy applies solely to personal information collected through the Website quorendalodge.com. It does not govern information collected offline or through other channels operated by . Where separate privacy notices are provided for on-property activities (including casino floor operations), those notices govern that processing.
The Website is intended for use by adults. Our casino facilities are strictly restricted to persons aged 21 years or older. We do not knowingly collect personal information from individuals under 18 years of age through this Website. If you believe we have inadvertently received personal information from a person under 18, please contact us immediately at info@quorendalodge.com.
3. Personal Information We Collect
We collect personal information that you provide directly to us, as well as certain information collected automatically when you use the Website.
3.1 Information You Provide Directly
When you submit a reservation request, general enquiry or contact form through the Website, we may collect:
- Full name
- Email address
- Telephone number
- Postal or billing address
- Requested arrival and departure dates
- Accommodation preferences and special requests
- Number of guests
- Any additional information you voluntarily include in a free-text message field
We collect only the information necessary to respond to your enquiry or to process your reservation request. You are not obliged to provide personal information, but if you choose not to provide certain details we may be unable to respond to your enquiry or confirm your reservation.
3.2 Device and Technical Information
When you visit the Website, our web server and any analytics or functionality technologies we have deployed automatically record certain technical data, which may include:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Referring URL
- Pages viewed and time spent on each page
- Date and time of access
- Device type and screen resolution
- Clickstream data
Where this technical information is capable of identifying you, it constitutes personal information under the Privacy Act 1988 (Cth) and is handled accordingly.
3.3 Consent and Preference Data
Where the Website presents cookie consent banners, preference centres or opt-in forms, we record your consent choices, the timestamp of consent, and any preference selections you make. This record is maintained so that we can demonstrate compliance with your expressed wishes and respect them on subsequent visits.
3.4 Special-Category Personal Information
We do not request or intentionally collect special-category personal data through this Website. If you voluntarily include such information in a free-text field, we will handle it with heightened care and delete it from our active systems once it is no longer necessary for the purpose for which it was received.
5. Purposes and Legal Bases for Processing
We use your personal information only for the purposes set out in this policy. Under the Privacy Act 1988 (Cth) and the APPs, we are required to handle personal information in ways that individuals would reasonably expect. The table below summarises our primary processing purposes and the grounds on which we rely.
| Purpose | Description | Lawful Basis / APP Justification |
|---|---|---|
| Reservation and enquiry management | Processing your accommodation reservation request, responding to availability enquiries, and communicating confirmation or follow-up details | Necessary to take steps at your request prior to entering a contract; legitimate interests of Quorenda Lodge in conducting its hospitality business |
| Customer communications | Responding to general enquiries, complaints or feedback submitted through the Website | Legitimate interests; your consent where required |
| Website analytics and improvement | Analysing aggregated and anonymised usage data to understand how visitors interact with the Website and to improve its content, structure and performance | Legitimate interests; consent for non-essential cookies |
| Marketing and promotional communications | Sending you updates about Quorenda Lodge offers, events or news where you have opted in to receive such communications | Your consent; you may withdraw consent at any time |
| Legal and regulatory compliance | Retaining records where required by applicable Australian laws, including taxation and business record-keeping obligations | Legal obligation; legitimate interests in protecting legal rights |
| Security and fraud prevention | Detecting and preventing fraudulent, unauthorised or illegal activity on the Website | Legitimate interests; legal obligation |
| Consent record-keeping | Maintaining a record of your cookie and marketing consent choices to demonstrate compliance and honour your preferences | Legal obligation; legitimate interests |
We do not use your personal information for automated decision-making that produces significant legal or similarly significant effects on you.
6. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties. We may disclose personal information to the following categories of recipients where necessary to fulfil the purposes described in Section 5:
6.1 Service Providers
We engage carefully selected third-party service providers who process personal information on our behalf under contractual obligations consistent with this policy. These include:
- Website hosting and infrastructure providers — to store and serve Website content and form submissions
- Reservation and property management system providers — to process and manage accommodation reservation requests
- Email delivery providers — to transmit enquiry responses and booking communications
- Analytics providers — to measure Website usage in accordance with your consent choices
- Cybersecurity and fraud prevention providers — to protect the Website and its users
Service providers are authorised to use your personal information only as directed by us and are prohibited from using it for their own independent purposes.
6.2 Related Entities
We may share personal information with related bodies corporate of where required to deliver services you have requested or to fulfil legitimate operational purposes, subject to the same standards set out in this policy.
6.3 Legal and Regulatory Authorities
We may disclose personal information to government bodies, regulators, law enforcement agencies or courts where we are required or permitted to do so by law, or where we reasonably believe disclosure is necessary to protect the rights, property or safety of Quorenda Lodge, our guests or the public.
6.4 Business Transfers
In the event that undergoes a merger, acquisition, restructure or sale of all or part of its business, personal information held by us may be transferred to the relevant third party as part of that transaction. We will notify you in the manner required by applicable law if such a transfer occurs and affects your personal information.
7. Overseas Disclosure
Some of our service providers are located or store data outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with the APPs, as required by APP 8. This may be achieved through contractual arrangements that impose privacy obligations equivalent to the APPs, or because the recipient is subject to a privacy law that the Office of the Australian Information Commissioner (“OAIC”) has recognised as providing substantially similar protections.
By submitting personal information through this Website, you acknowledge that your information may be transferred to, stored or processed in jurisdictions outside Australia as described above. We will not make such transfers where they are not adequately protected.
8. Retention of Personal Information
We retain personal information for no longer than is necessary for the purpose for which it was collected, or as required or permitted by applicable Australian law. Our general retention practices for information collected through the Website are as follows:
| Data Type | Typical Retention Period | Basis |
|---|---|---|
| Reservation request and enquiry records | 7 years from the date of the request or stay, whichever is later | Business record-keeping obligations; potential dispute resolution |
| Marketing consent records | Duration of consent plus 3 years after withdrawal or last contact | Demonstrating compliance with consent requirements |
| Cookie consent records | 13 months from the date consent was recorded | Compliance with consent management obligations |
| Server logs and device data | Up to 12 months from collection, unless required for security investigation | Security; Website performance improvement |
| Legal and compliance records | As required by applicable legislation (typically 5–7 years) | Legal obligation |
When personal information is no longer required we will take reasonable steps to destroy or de-identify it securely.
9. Security
Quorenda Lodge takes reasonable steps to protect the personal information it holds from misuse, interference, loss, and from unauthorised access, modification or disclosure, consistent with APP 11. Our security measures include:
- Encryption of data in transit using industry-standard Transport Layer Security (TLS)
- Access controls restricting personal information to authorised personnel only
- Regular review of our data-handling practices and systems
- Contractual obligations on service providers to maintain appropriate security standards
- Secure disposal procedures for personal information that is no longer required
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at info@quorendalodge.com.
In the event of an eligible data breach as defined under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), we will notify the OAIC and affected individuals as required by law.
10. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the APPs, you have the following rights in relation to your personal information:
10.1 Right of Access (APP 12)
You may request access to the personal information we hold about you. We will provide access within a reasonable time and in the manner you request, unless an exception under the APPs applies. We will not charge a fee for making an access request, but we may charge a reasonable fee to cover the cost of providing access.
10.2 Right to Correction (APP 13)
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information promptly. If we decline to make the requested correction, we will provide you with written reasons and information about how to complain.
10.3 Right to Withdraw Consent
Where we process personal information on the basis of your consent (for example, for marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any email we send you or contact us at info@quorendalodge.com. To adjust cookie consent, use the preference centre on the Website.
10.4 Right to Make a Complaint
You have the right to make a complaint about our privacy practices. Please see Section 12 for full details of our complaints process.
10.5 Anonymity and Pseudonymity (APP 2)
Where it is lawful and practicable to do so, we offer you the option of not identifying yourself or of using a pseudonym when interacting with the Website. However, if you choose not to identify yourself when making a reservation request or enquiry, we may be unable to respond to or process your request.
To exercise any of your rights, please contact us using the details set out in Section 13. We will respond to all requests within 30 days of receipt, or advise you if additional time is required.
11. Responsible Gaming Information
Our casino facilities are available only to persons aged 21 years or older. The Website does not facilitate online gaming. This section is provided solely as a public information resource.
Gambling can be a leisure activity enjoyed responsibly by many adults; however, it can also cause harm for some individuals. The following Australian public resources provide guidance, self-exclusion tools and support information:
- Gambling Help Online — www.gamblinghelponline.org.au: a free, confidential national service providing information and resources for people concerned about gambling
- Queensland Government — Office of Liquor and Gaming Regulation (OLGR) — publishes information about self-exclusion programs and responsible gambling measures in Queensland: www.olgr.qld.gov.au
We do not collect personal information submitted to these external organisations, and this policy does not govern their services.
12. Complaints
If you have a concern or complaint about the way Quorenda Lodge has handled your personal information, we encourage you to contact us in the first instance so that we have the opportunity to address your concern.
12.1 Internal Complaints Process
- Submit your complaint in writing to info@quorendalodge.com, including your name, contact details and a description of the concern.
- We will acknowledge receipt of your complaint within 5 business days.
- We will investigate the complaint and provide a substantive written response within 30 days of receipt. If additional time is required we will advise you of the extended timeframe and the reason for the delay.
- If you are not satisfied with our response, you may escalate your complaint to the OAIC (see below).
12.2 Office of the Australian Information Commissioner (OAIC)
The OAIC is Australia’s independent regulator for privacy and freedom of information matters. If you are not satisfied with our response to your complaint, or if you believe we have not handled your personal information in accordance with the Privacy Act 1988 (Cth), you may lodge a complaint with the OAIC:
- Website: www.oaic.gov.au
- Online complaint form: www.oaic.gov.au/privacy/privacy-complaints
- Postal address: GPO Box 5218, Sydney NSW 2001, Australia
The OAIC may investigate complaints, conciliate disputes and, where appropriate, make determinations. Further details about the OAIC’s complaint-handling role and process are available on the OAIC website.
13. Links to Third-Party Websites
The Website may contain links to external websites operated by third parties. This policy does not apply to those websites. We have no control over, and accept no responsibility for, the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any website you visit through a link on our Website.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the Website following the posting of an updated policy constitutes your acknowledgement of the revised terms.
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:
| Entity | |
|---|---|
| Postal address | |
| info@quorendalodge.com | |
| Website | www.quorendalodge.com |
We aim to respond to all privacy enquiries within 30 days of receipt.