Terms of Use

1. Acceptance of These Terms

By accessing or using this website at quorendalodge.com (the "Site"), you confirm that you have read, understood and agree to be bound by these Terms of Use ("Terms"), together with our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must immediately cease using the Site.

These Terms constitute a legally binding agreement between you ("User", "you" or "your") and (ACN 63 482 917 405), a company registered in Queensland, Australia ("Quorenda Lodge", "we", "us" or "our").

We reserve the right to amend these Terms at any time. Amendments take effect when the revised Terms are published on the Site. The date shown above as "Last updated" reflects the most recent revision. Continued use of the Site following publication of any amendment constitutes your acceptance of the amended Terms.

2. Purpose of the Site

The Site is operated by to provide information about Quorenda Lodge, a hotel-casino property located in Cairns, Queensland, Australia. The Site enables visitors to:

• learn about the property, its facilities, accommodation options and guest services;
• submit reservation requests and enquiries;
• access information relating to gaming, entertainment and ancillary on-site services; and
• contact our guest-services team.

The Site is intended solely for personal, non-commercial use by prospective and current guests, subject to the restrictions set out in Section 3 below.

3. Permitted Use

3.1 Authorised Use

You may access and use the Site solely for lawful purposes and in accordance with these Terms. Specifically, you are permitted to:

• browse the Site for personal, informational purposes;
• submit reservation requests or enquiries through official forms or contact channels provided on the Site;
• download or print a single copy of individual pages for personal, non-commercial reference; and
• share links to publicly available pages of the Site, provided such sharing is not misleading or defamatory.

3.2 Prohibited Conduct

You must not:

• use the Site in any manner that violates any applicable law or regulation of the Commonwealth of Australia, the State of Queensland or any other jurisdiction from which you access the Site;
• transmit any unsolicited or unauthorised advertising, promotional material, spam or similar communications;
• attempt to gain unauthorised access to any part of the Site, our servers, databases or connected systems;
• introduce any virus, malware, ransomware, spyware, worm or other malicious or technologically harmful material;
• use any automated device, script, bot, scraper, crawler, spider or other means to access, copy or index the Site or its content without our express prior written consent;
• reverse-engineer, decompile, disassemble or otherwise attempt to derive the source code of any software forming part of the Site;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• collect, harvest or process personal data of other users without authorisation; or
• reproduce, redistribute, sell, sublicense or exploit any content from the Site for commercial purposes without our express written permission.

We reserve the right to suspend or terminate your access to the Site immediately and without notice if we determine, in our sole discretion, that you have breached this Section or any other provision of these Terms.

4. Intellectual Property

4.1 Ownership

All content on the Site, including but not limited to text, graphics, photographs, illustrations, logos, trade marks, service marks, video, audio and software (collectively, "Content"), is owned by or licensed to and is protected by Australian and international copyright, trade mark and other intellectual property laws.

4.2 Trade Marks

The name "Quorenda Lodge", the Quorenda Lodge logo and all related names, logos, product names and slogans are registered or unregistered trade marks of . You must not use any of our trade marks without our prior written consent. Nothing on the Site grants any licence or right to use any trade mark displayed on the Site.

4.3 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and to view or download Content solely for your personal, non-commercial use. This licence does not include the right to:

• modify or create derivative works based on the Content;
• use the Content for any commercial purpose or public display;
• remove or alter any copyright, trade mark or other proprietary notice; or
• transfer the Content to any other person.

Any use of the Content not expressly permitted by these Terms is a breach of these Terms and may constitute an infringement of our intellectual property rights.

4.4 User Submissions

If you submit any content to us via the Site (for example, reviews, feedback or enquiries), you grant us a worldwide, royalty-free, perpetual, irrevocable, sub-licensable licence to use, reproduce, modify, adapt and publish that content for any purpose connected with the operation of Quorenda Lodge. You represent that you own or have all necessary rights to submit such content and that it does not infringe the rights of any third party.

5. Reservation Requests

5.1 Nature of Requests

Submitting a reservation request through the Site does not constitute a confirmed booking. A reservation is confirmed only when you receive a written confirmation from Quorenda Lodge specifying the room type, dates, rate and any applicable conditions. Until such confirmation is issued, no binding contract for accommodation exists between you and Quorenda Lodge.

5.2 Accuracy of Information

You are responsible for ensuring that all information you provide when submitting a reservation request is accurate, complete and up to date. Quorenda Lodge accepts no responsibility for errors arising from inaccurate information you have supplied.

5.3 Eligibility

Reservation requests may only be submitted by individuals who are at least 18 years of age and who have legal capacity to enter into binding contracts under Australian law. By submitting a reservation request, you represent and warrant that you meet these eligibility requirements.

5.4 Third-Party Bookings

If you make a reservation through a third-party booking platform or travel agent, the terms and conditions of that third party will apply in addition to or instead of these Terms with respect to the booking process. Quorenda Lodge is not responsible for the acts or omissions of third-party booking intermediaries.

6. Rates and Booking Terms

6.1 Published Rates

Room rates and ancillary charges displayed on the Site are quoted in Australian Dollars (AUD) and include applicable Goods and Services Tax (GST) unless otherwise stated. All rates are subject to availability and may vary based on the date of booking, length of stay, room type and applicable promotional conditions.

6.2 Rate Accuracy

We make every reasonable effort to ensure that rates displayed on the Site are accurate at the time of display. In the event of a manifest pricing error, we reserve the right to correct the rate and notify you before confirming your reservation. You may choose to accept the corrected rate or withdraw your request without penalty.

6.3 Payment

Payment requirements, including any deposit, pre-authorisation or full payment at time of booking, will be communicated to you during the reservation process and confirmed in your booking confirmation. Accepted payment methods will be specified at the time of booking.

6.4 Cancellation and Amendment

Cancellation and amendment policies applicable to your booking will be clearly stated in your written booking confirmation. Different rate types may carry different cancellation conditions, including non-refundable rates. You are advised to read your booking confirmation carefully before completing your reservation.

The table above is indicative only. The definitive terms applicable to your booking are those set out in your individual booking confirmation.

6.5 Group and Event Bookings

Reservations for ten or more rooms, or bookings connected with a group event or function, are subject to separate group-booking terms and conditions, which will be provided to you upon request.

6.6 Currency and Taxes

All charges are payable in Australian Dollars. Quorenda Lodge is registered for GST purposes and will issue valid tax invoices upon request. You are responsible for any currency conversion fees charged by your financial institution.

7. Age Restrictions

7.1 Casino Age Requirement

Access to the casino gaming areas of Quorenda Lodge is strictly restricted to persons who are 21 years of age or older. This requirement is enforced at all times, without exception. Valid government-issued photographic identification will be required from any person whose age cannot be confirmed to the satisfaction of our staff.

7.2 General Property

Access to non-gaming areas of the property is subject to age conditions communicated at the point of entry or as notified by our guest-services team. Guests are responsible for ensuring that members of their party comply with all applicable age requirements.

7.3 Consequences of Misrepresentation

Any person who misrepresents their age or the age of another person in order to gain access to age-restricted areas or services may be immediately removed from the premises. Quorenda Lodge reserves all rights available to it under applicable Queensland and Commonwealth law in such circumstances.

8. Responsible Gaming

8.1 Our Commitment

Quorenda Lodge is committed to promoting responsible gaming practices within its casino facilities. Gaming is intended to be an enjoyable leisure activity. We encourage all guests who choose to participate in gaming to do so responsibly, within their personal financial means and time limits.

8.2 Responsible Gaming Principles

We ask all guests who engage in gaming to consider the following principles:

• Set a budget before you play and do not exceed it.
• Treat gaming as entertainment, not as a means of generating income.
• Do not chase losses.
• Take regular breaks during gaming sessions.
• Do not engage in gaming while under the influence of any substance that impairs judgement.
• Be aware of the time you spend gaming.

8.3 Self-Exclusion and Support

Guests who believe they or someone close to them may be experiencing difficulties related to gaming are encouraged to make use of the following publicly available resources and support pathways:

• Gambling Help Online — gamblinghelponline.org.au — provides free, confidential support and self-exclusion tools available to all Australians.
• Gambling Help Hotline — 1800 858 858 — a free, confidential 24-hour national telephone service.
• Queensland Office of Liquor and Gaming Regulation (OLGR) — the Queensland Government regulator that publishes guidance on responsible gambling, community standards and complaint pathways at olgr.qld.gov.au.

Our guest-services team can provide you with printed responsible gaming materials and information about formal self-exclusion programmes on request.

8.4 Exclusion from Gaming Areas

Quorenda Lodge reserves the right to exclude any person from its gaming facilities where it reasonably considers such exclusion to be appropriate, including where a person appears to be in distress, has self-excluded, or is subject to an exclusion order under applicable Queensland law.

9. External Links

9.1 Third-Party Websites

The Site may contain hyperlinks to websites operated by third parties. These links are provided for your convenience and information only. Quorenda Lodge does not control, endorse, or accept responsibility for the content, privacy practices, or terms of any third-party website. The inclusion of any link does not imply our endorsement of the linked site or any association with its operators.

9.2 Access at Your Own Risk

You access any third-party website linked from the Site entirely at your own risk. We strongly recommend that you review the terms of use and privacy policy of any third-party site before providing any personal information or engaging in any transaction.

9.3 Inbound Links

You may link to our homepage from your own website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link that suggests any form of association, approval or endorsement on our part where none exists. We reserve the right to require you to remove any link to the Site at any time.

10. Website Availability

10.1 No Guarantee of Continuous Access

We do not guarantee that the Site will be available at all times, or that access to it will be uninterrupted or error-free. The Site may be temporarily unavailable due to scheduled maintenance, emergency maintenance, system updates, technical failures, events beyond our reasonable control, or decisions by us to suspend or discontinue any part of the Site.

10.2 Changes to the Site

We reserve the right to alter, suspend or permanently discontinue any feature, function, section or content of the Site at any time and without notice. We will not be liable to you or to any third party for any such alteration, suspension or discontinuation.

10.3 Reliance on Site Content

Content on the Site is provided for general informational purposes only. While we take reasonable steps to keep information accurate and up to date, we make no representation or warranty, express or implied, that the information on the Site is current, complete or accurate. You should not rely solely on the Site for decisions of material importance and should contact our guest-services team directly to confirm specific details.

11. Limitation of Liability

11.1 Exclusion of Warranties

To the fullest extent permitted by applicable Australian law, the Site and all Content are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express, implied, statutory or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.

11.2 Limitation of Liability

To the fullest extent permitted by law, , its directors, officers, employees, agents and service providers will not be liable for:

• any indirect, incidental, special, consequential, or punitive loss or damage;
• any loss of profits, revenue, business, goodwill, data or anticipated savings;
• any loss or damage arising from your access to, use of, or reliance on the Site or any Content; or
• any loss or damage caused by events outside our reasonable control, including but not limited to telecommunications failures, internet outages, acts of God, or government restrictions.

This limitation applies whether such liability arises in contract, tort (including negligence), equity, under statute or otherwise.

11.3 Consumer Guarantees under Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited. Where we are permitted to limit our liability, our liability to you is limited, at our option, to re-supplying the relevant service or paying the cost of having the relevant service re-supplied.

11.4 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to your use of the Site, your breach of these Terms, or your violation of any law or the rights of a third party.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the State of Queensland and the Commonwealth of Australia.

You irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia in respect of any dispute arising under or in connection with these Terms or your use of the Site.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Disputes

13.1 Informal Resolution

In the event of any dispute, complaint or concern arising in connection with these Terms or your use of the Site, we encourage you to contact us in the first instance using the contact details set out in Section 14 below. We will endeavour to acknowledge your communication within five business days and to work with you in good faith to reach a prompt and amicable resolution.

13.2 Formal Complaints

If a dispute cannot be resolved informally, either party may refer the matter to mediation or another alternative dispute resolution mechanism agreed between the parties. Either party retains the right to commence proceedings in the courts of Queensland if a negotiated resolution is not achievable.

13.3 Queensland Regulatory Complaints

If your complaint relates to gaming activities conducted at the property, you may also have the right to refer your complaint to the Queensland Office of Liquor and Gaming Regulation (OLGR), which publishes guidance on its complaint pathways at olgr.qld.gov.au. Details of available complaint routes are published on the OLGR website.

13.4 Privacy Complaints

If your complaint relates to the handling of your personal information, and you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Contact Details

All enquiries, complaints and formal notices relating to these Terms should be directed to:

We will respond to written enquiries as promptly as reasonably practicable.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between you and with respect to your use of the Site, and supersede all prior understandings, representations or agreements relating to that subject matter.

15.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity and enforceability of the remaining provisions.

15.3 Waiver

No failure or delay by Quorenda Lodge in exercising any right or remedy under these Terms will constitute a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy will prevent the further exercise of that or any other right or remedy.

15.4 Assignment

You may not assign, transfer or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights or obligations under them at any time without restriction.

15.5 No Partnership or Agency

Nothing in these Terms creates or implies any partnership, joint venture, employment or agency relationship between you and .

15.6 Language

These Terms are written in English. In the event of any conflict between an English version and a translated version of these Terms, the English version will prevail.